Josh Stewart
About Josh Stewart
Josh Stewart is a Senior Enterprise Customer Success Manager at Segment, where he manages a diverse customer portfolio with significant annual recurring revenue. He has extensive experience in customer success and engineering roles across various companies in the energy and technology sectors.
Work at Segment
Josh Stewart currently serves as the Senior Enterprise Customer Success Manager at Segment, a position he has held since 2023. He operates remotely from Houston, Texas, managing a diverse enterprise customer portfolio that generates $15 million in Annual Recurring Revenue (ARR). In this role, he engages with executive leadership to nurture relationships and mitigate risks. He collaborates with sales teams to secure renewals and has successfully expanded revenue by $2.7 million through strategic initiatives. His focus includes optimizing implementations and developing tailored success roadmaps to enhance product adoption across various organizational structures.
Previous Experience
Before joining Segment, Josh Stewart accumulated extensive experience in the engineering and customer success sectors. He worked at Kinder Morgan as an Operations/Process Engineer for one year from 2016 to 2017. He then transitioned to Baker Hughes, where he served as an Account Manager for two years from 2018 to 2020. Prior to these roles, he was an Engineering Intern at National Oilwell Varco in 2009 and held multiple positions at Valero Energy Corporation, including Process Engineer from 2014 to 2016 and Process Engineering Intern in 2013. He also worked at Imubit as Customer Success Team Lead and Implementation Engineering Team Lead in 2021.
Education and Expertise
Josh Stewart earned a Bachelor of Science in Chemical Engineering from Texas A&M University, where he studied from 2010 to 2013. He also attended Houston Christian University for one year from 2008 to 2009. His educational background in chemical engineering supports his technical expertise in process optimization and customer success strategies. This foundation has enabled him to effectively manage customer relationships and drive product adoption in various sectors, including B2C, B2B, and B2B2C organizations.
Skills and Responsibilities
In his current role, Josh Stewart is responsible for managing a significant enterprise customer portfolio and ensuring customer satisfaction. He serves as a trusted advisor, engaging with executive leadership to build strong relationships and identify potential risks. His responsibilities include optimizing implementations through cross-functional collaboration and developing customized success roadmaps. These initiatives are aimed at driving product adoption and enhancing customer experiences across different organizational models.