Juliann Igo
About Juliann Igo
Juliann Igo is a Senior Manager of Solutions Consultants currently at Segment in New York. She has extensive experience in customer success and consulting, having held various roles in notable companies such as Clever Inc., EducationSuperHighway, and Formsort.
Current Role at Segment
Juliann Igo serves as the Senior Manager of Solutions Consultants at Segment, a position she has held since 2023. In this role, she oversees a team focused on delivering tailored solutions to clients, ensuring that they maximize the value of Segment's offerings. Her leadership is instrumental in aligning customer needs with the company's strategic goals.
Previous Experience at Segment
Prior to her current role, Juliann Igo held multiple positions at Segment. She worked as a Customer Success Manager from 2019 to 2020, where she focused on enhancing customer satisfaction and retention. Subsequently, she served as the Regional Director of Scaled Customer Success from 2020 to 2022, managing a larger team and driving scalable customer engagement strategies.
Professional Background in Customer Success
Juliann Igo has extensive experience in customer success across various organizations. Before joining Segment, she was the Director of Customer Success & Support at Formsort from 2022 to 2023. She also worked at Clever Inc. as an Enterprise Customer Success Manager from 2017 to 2019 and at EducationSuperHighway as a District Consultant from 2015 to 2017. Her roles have consistently focused on improving customer experiences and outcomes.
Education and Qualifications
Juliann Igo holds a Master of Education (M.Ed.) from Rhode Island College, which she completed from 2012 to 2013. She also earned a Bachelor of Arts in Advertising from Penn State University, studying there from 2008 to 2011. Her educational background supports her expertise in customer engagement and solutions consulting.
Early Career Experience
Juliann Igo began her career with a role as a Global Online Marketing Intern at Oxford University Press in 2011. She later worked as a Recruiter at EducationSuperHighway from 2014 to 2015. These early experiences contributed to her foundational skills in marketing and recruitment, which have been beneficial in her customer success roles.