Lacy Hamilton
About Lacy Hamilton
Lacy Hamilton is a Senior Solutions Engineer with a background in communications and marketing. She has held various roles in the pharmaceutical and technology sectors, including positions at Vanda Pharmaceuticals and Segment.
Work at Segment
Lacy Hamilton has been employed at Segment as a Senior Solutions Engineer since 2022. In this role, she utilizes her expertise in communications and customer success to provide technical solutions and support to clients. Her position involves collaborating with various teams to enhance customer experiences and streamline processes.
Previous Experience in Customer Success
Prior to her current role at Segment, Lacy Hamilton worked at Persado as a Senior Customer Success Manager from 2019 to 2022. In this position, she focused on ensuring client satisfaction and fostering long-term relationships. Her experience in customer success has equipped her with valuable skills in managing client needs and expectations.
Background in Product Management
Lacy Hamilton served as a Product Manager at Vanda Pharmaceuticals from 2016 to 2019. During her tenure in Washington D.C., she was responsible for overseeing product development and strategy. This role provided her with insights into the pharmaceutical industry and experience in managing cross-functional teams.
Educational Background
Lacy Hamilton studied at Flagler College from 2010 to 2012, where she focused on Communications and Short Story Writing. She then attended the University of Florida from 2012 to 2014, earning a Bachelor's Degree in Communications with a concentration in Public Relations and Marketing. Her educational background has contributed to her strong communication skills and understanding of marketing principles.
Internship Experience
Lacy Hamilton gained practical experience through various internships. She completed a Marketing Internship at Physicians Regional Medical Center in 2014, where she worked for three months in the Naples, Florida area. Additionally, she interned at Spitfire in 2015 for five months, focusing on communications in Washington D.C. These internships provided her with foundational skills in marketing and communications.