Luke Hoban
About Luke Hoban
Luke Hoban serves as the Regional Director of Customer Success at Segment, where he focuses on enhancing customer success for EMEA clients. He has extensive experience in the SaaS and IT industries, having held various roles in customer success and sales across multiple companies.
Current Role at Segment
Luke Hoban serves as the Regional Director of Customer Success at Segment, a position he has held since 2024. In this role, he leads a newly formed team focused on enhancing customer success for EMEA clients. His responsibilities include overseeing customer engagement strategies and ensuring that clients derive maximum value from Segment's services.
Previous Experience in Customer Success
Prior to his current role, Luke Hoban worked at Segment as a Senior Customer Success Manager from 2020 to 2022 and as a Customer Success Manager from 2018 to 2020. His experience in customer success extends to Tenable Network Security, where he served as a Customer Success Manager from 2016 to 2018, and at New Relic, Inc. as a Senior Account Executive - Mid-Market from 2015 to 2016.
Sales and Marketing Background
Luke Hoban has a diverse background in sales and marketing. He worked at HubSpot as an Inbound Marketing Specialist from 2013 to 2014 and held the position of Corporate Sales Executive EMEA at Citrix Online Services Division from 2011 to 2013. His early career included roles at Dell, where he was a CSMB Account Manager and Assistant Inside Sales Manager.
Education and Qualifications
Luke Hoban studied at Dublin Business School, where he earned an Honors degree in Business Management from 2008 to 2012. This educational background has provided him with a solid foundation for his roles in customer success and sales within the SaaS and IT industries.
Industry Expertise
Luke Hoban possesses extensive experience in the SaaS and IT industries, with a strong focus on customer success and sales roles. His passion for helping customers achieve success has been a consistent theme throughout his career, influencing his approach to client relationships and service delivery.