Mark Zegarelli
About Mark Zegarelli
Mark Zegarelli is a Senior Manager of Technical Documentation at Segment, with a background in technical communications and extensive experience in product management and information development. He has previously held positions at Pegasystems, Celtra, and Sterling Commerce, contributing to user experience improvements and documentation strategies.
Current Role at Segment
Mark Zegarelli serves as Senior Manager of Technical Documentation at Segment, a position he has held since 2020. In this role, he focuses on enhancing the quality and accessibility of technical documentation. He manages information architecture research and collaborates externally on graphic design and language to improve documentation development. His work aims to streamline user experience and ensure that documentation effectively supports product usage.
Previous Experience at Pegasystems
Prior to his current role, Mark Zegarelli worked at Pegasystems as a System Architect in PegaAcademy from 2008 to 2013. During his five years there, he contributed to the development of technical solutions and educational materials, supporting the training and onboarding of users in the Pega platform.
Experience at Celtra, Inc.
Mark Zegarelli held the position of Product Manager at Celtra, Inc. from 2013 to 2019. His six-year tenure in Cambridge, MA, involved overseeing product development and documentation strategies. He produced and deployed documentation to accompany weekly product releases, enhancing user experience and operational efficiency.
Education and Technical Background
Mark Zegarelli earned a Bachelor of Science degree in Technical Communications from Clarkson University, where he studied from 2002 to 2006. His educational background provides a foundation for his career in technical documentation and product management, equipping him with essential skills in communication and information design.
Early Career at Sterling Commerce
Mark Zegarelli began his career as an Associate Information Developer at Sterling Commerce, an AT&T company, from 2006 to 2008. In this role, he focused on developing technical documentation and implementing systems that improved information delivery and user support.