Mason Schroder
About Mason Schroder
Mason Schroder is a Senior Program Manager for Digital Customer Success at Segment, where he has worked since 2023. He has extensive experience in program management, brand consulting, and design, having held various roles in companies such as PivotPoint Retail and The Wedding Standard.
Current Role at Segment
Mason Schroder currently serves as the Senior Program Manager for Digital Customer Success at Segment, a position he has held since 2023. In this role, he focuses on enhancing customer engagement and product adoption through data-driven strategies. His responsibilities include overseeing onboarding campaigns and implementing analytics platforms to track customer health metrics.
Previous Experience in Digital Customer Success
Prior to his current role, Mason worked as a Program Manager for Digital Customer Success at Segment from 2021 to 2023. During this time, he designed and executed onboarding campaigns that improved customer health and product adoption. He also led the implementation of the Mixpanel analytics platform, which facilitated effective customer health tracking.
Background in Brand and Web Design
Mason has a background in brand and web design, having owned and operated his own design business from 2017 to 2021. He also worked as a Brand Consultant at The Wedding Standard from 2016 to 2019. His experience includes collaborating with clients to enhance their brand presence and improve user experience through design.
Education and Academic Background
Mason studied Graphic Design at Azusa Pacific University, where he earned a Bachelor of Arts (B.A.) from 2007 to 2011. He also participated in a study abroad program at Semester At Sea through the University of Virginia in 2008. His academic background provided a strong foundation for his career in design and customer success.
Professional Development and Skills
Throughout his career, Mason has developed skills in customer success management, data analytics, and product management. He has orchestrated targeted intervention campaigns that resulted in significant improvements in customer retention. His collaboration with UX research teams has further enhanced his ability to inform product development based on customer insights.