Melanie Wilmesher
About Melanie Wilmesher
Melanie Wilmesher serves as the Senior Director of Global Customer Success at Scale at Segment, where she has worked since 2023. She has a diverse background in customer success and account management, with previous roles at CIENCE, FareHarbor, and INTO University Partnerships.
Current Role at Segment
Melanie Wilmesher serves as the Senior Director of Global Customer Success at Scale at Segment, a position she has held since 2023. In this role, she focuses on enhancing customer engagement and satisfaction on a global scale. Her leadership is instrumental in driving customer success initiatives and ensuring that clients achieve their desired outcomes using Segment's services.
Investment Role at CS Angel
In addition to her role at Segment, Melanie Wilmesher is also the Investment Co-Lead at CS Angel, a position she has held since 2023. This role involves overseeing investment strategies and supporting portfolio companies, contributing to the growth and success of startups within the customer success sector.
Professional Experience at FareHarbor
Melanie Wilmesher worked at FareHarbor in various capacities. She began as a Bilingual Channel Development Representative from 2018 to 2019, where she facilitated communication and development in the channel market. She then advanced to the role of Distribution Account Manager from 2019 to 2020, managing distribution accounts and enhancing client relationships.
Background in Account Management at CIENCE
At CIENCE, Melanie Wilmesher held multiple positions. She started as an Account Manager from 2020 to 2021, where she managed client accounts and developed strategies for customer engagement. She later served as Manager of Account Management for a brief period in 2021, overseeing account management operations and team performance.
Educational Background
Melanie Wilmesher earned a Bachelor of Arts degree in International Studies from Colorado State University, with minors in Spanish and Latin America and Caribbean Studies. Additionally, she participated in a study abroad program at Semester At Sea / ISE, focusing on International Public Health and International Health.