Nichola Kiernan
About Nichola Kiernan
Nichola Kiernan is a Billing Engineer with extensive experience in customer care and risk management across various companies, including PayPal and Wix.com. She focuses on user safety in social media and actively identifies workflow inefficiencies to enhance team performance.
Current Role at Segment
Nichola Kiernan has been serving as a Billing Engineer at Segment since 2021. In this role, she focuses on billing processes and ensures the accuracy and efficiency of billing operations. Her position involves collaborating with various teams to enhance the billing workflow and address any issues that arise. Kiernan's expertise is instrumental in maintaining high standards in billing practices.
Previous Experience at Wix.com
Before joining Segment, Nichola Kiernan worked at Wix.com as a Payments and Risk expert from 2020 to 2021. Her responsibilities included managing payment processes and assessing risks associated with transactions. This role required her to implement strategies that safeguarded user transactions and enhanced overall payment security.
Background in Customer Care
Nichola Kiernan has a strong background in customer care, having worked at Tesco from 2004 to 2006 as a Customer Care representative. Following this, she held positions at Edward Dillon & Co. Ltd and Sky, where she further developed her skills in customer service and support. Her experience in these roles has contributed to her ability to address user concerns effectively.
Education and Training
Nichola Kiernan studied at Inchicore College of Further Education, where she completed a Fetac Level 5 course in Nursing studies from 2005 to 2006. This educational background provided her with foundational knowledge and skills that she has applied throughout her career in various roles.
Focus on Social Media Safety
In her professional capacity, Nichola Kiernan emphasizes user safety and security across social media platforms. She regularly investigates reported issues and takes appropriate actions in line with internal policies. Her analytical skills enable her to identify trends and patterns in social media content, contributing to a safer online environment.