Nick Herzeca
About Nick Herzeca
Nick Herzeca is a Customer Success Manager at Segment, where he focuses on enhancing client understanding of products and provides consultative services for strategic clients. Previously, he served as a Senior Customer Success Manager at Chartbeat for six years and worked as an Analyst at Accenture.
Current Role at Segment
Nick Herzeca currently holds the position of Customer Success Manager at Segment, where he has been employed since 2021. In this role, he focuses on enhancing client understanding and utilization of Segment's products. He serves as a dedicated custom product education lead, ensuring that clients maximize their use of the company's offerings. His work is integral to the success of top strategic clients, contributing significantly to the company's revenue.
Previous Experience at Chartbeat
Prior to his role at Segment, Nick Herzeca worked at Chartbeat as a Senior Customer Success Manager from 2015 to 2021. During his six years in this position, he operated in the Greater New York City Area. His responsibilities included managing client relationships and ensuring customer satisfaction, which helped to strengthen Chartbeat's position in the market.
Analyst Role at Accenture
Nick Herzeca began his career as an Analyst at Accenture, where he worked from 2014 to 2015 in Chicago. This role provided him with foundational experience in consulting and client management, which he later applied in his customer success roles.
Educational Background
Nick Herzeca completed his high school education at Horace Mann School. He furthered his studies at Claremont McKenna College, where he achieved a Bachelor of Arts (B.A.) with a double major in Government and History. His educational background has equipped him with critical thinking and analytical skills relevant to his career.
Impact on Revenue at Segment
At Segment, Nick Herzeca provides consultative services and solutions engineering for top strategic clients. His efforts contribute to over 40% of the company's total Annually Recurring Revenue, highlighting his significant role in driving client success and business growth.