Patrick Basco
About Patrick Basco
Patrick Basco is a Customer Success Engineer with a background in Management Information Systems and Full Stack Development. He has experience in both technical and customer-facing roles, having worked at companies such as Nike, GoodData, and Segment.
Work at Segment
Patrick Basco has been employed at Segment as a Customer Success Engineer since 2022. In this role, he utilizes his technical expertise and customer service skills to support clients in achieving their goals with Segment's products. His responsibilities include addressing complex customer needs and ensuring a positive experience with the platform. His background in both project management and full stack development enhances his ability to provide effective solutions.
Education and Expertise
Patrick Basco studied at the University of California, Santa Cruz, where he earned a degree in Management Information Systems from 2015 to 2019. He also completed a Full Stack Development Program at Coding Dojo. This educational background provides him with a solid foundation in software industry practices, which is essential for his current role in customer success.
Background in Customer Service
Patrick Basco has a diverse background in customer service roles. He began his career as a Customer Service Representative at Nike in 2017, where he worked for three months in the San Francisco Bay Area. He later transitioned to GoodData, where he held positions as a Technical Customer Success Intern and a Technical Customer Success Associate from 2020 to 2022. This experience has equipped him with the skills necessary to effectively engage with customers and address their needs.
Professional Experience in Fitness
Before entering the technology sector, Patrick Basco worked as a Certified Personal Trainer at 24 Hour Fitness from 2016 to 2018 in the San Francisco Bay Area. This role involved developing personalized fitness plans and providing guidance to clients, showcasing his ability to work in customer-facing positions and adapt to various professional environments.
Career Transition and Skill Versatility
Patrick Basco has demonstrated a history of transitioning from technical roles to customer-facing positions, highlighting his versatility in skill set. His experience in project management and full stack development complements his customer success roles, allowing him to effectively bridge the gap between technical solutions and customer needs.