Rebecca Collins
About Rebecca Collins
Rebecca Collins serves as the Senior Enterprise Customer Success Manager for APAC at Segment, focusing on value realization and customer outcomes. She holds a Bachelor of Science in Neurobiology and Neurosciences, as well as degrees in Asia-Pacific Studies, and has extensive experience in customer success and recruitment across various industries.
Current Role at Segment
Rebecca Collins serves as the Senior Enterprise Customer Success Manager for the APAC region at Segment. She has held this position since 2022, based in Sydney, New South Wales, Australia. In her role, she focuses on value realization and use case applications to drive successful outcomes for customers. Collins actively engages with high-value customers across the APJ region to develop and deliver joint success plans, establishing multi-threaded relationships across various organizational levels, including Marketing, Product, Engineering, Analytics, and CRM teams.
Previous Experience in Customer Success
Before joining Segment, Rebecca Collins accumulated extensive experience in customer success roles. She worked at HubSpot for four years, first as a Customer Success Manager from 2018 to 2020 and then as a Senior Customer Success Manager from 2020 to 2022. Her experience at HubSpot involved managing customer relationships and ensuring successful product adoption. Prior to HubSpot, she worked at Page Personnel in various capacities, including as a Recruitment Consultant and Associate Manager, where she managed recruitment across multiple industries.
Educational Background
Rebecca Collins holds a Bachelor of Science (B.Sc.) in Neurobiology and Neurosciences from The Australian National University, which she completed from 2011 to 2015. Additionally, she has a strong foundation in Asia-Pacific Studies, having studied at The Australian National University, Kanazawa University, and Tokyo University of Foreign Studies. Her studies in Japanese Language and Culture and International Student Exchange further enhance her understanding of cross-cultural communication.
Recruitment Experience
Rebecca Collins has over 2.5 years of experience in agency recruitment, where she managed recruitment across various sectors, including SaaS, Financial Services, and Professional Services. Her tenure at Page Personnel included roles as a Recruitment Consultant, Senior Consultant, and Associate Manager, allowing her to develop a comprehensive understanding of talent acquisition and client relationship management.
Interests and Personal Development
Rebecca Collins has a strong interest in disruptive technologies and business growth strategies, which she integrates into her current role. She also incorporates health and well-being practices into her everyday life, reflecting her commitment to self-improvement. Her diverse interests contribute to her holistic approach to customer success and professional development.