Robben Weems
About Robben Weems
Robben Weems is a Support Account Manager at Segment, where he has worked since 2021. He holds a Bachelor of Science in Information Technology from Morrison University and has extensive experience in troubleshooting, business process improvement, and software development.
Work at Segment
Robben Weems has been employed at Segment as a Support Account Manager since 2021. In this role, he utilizes his skills in troubleshooting and HTML to manage complex support issues effectively. His previous experience at Segment includes a position as a Customer Success Engineer for six months in 2021. This progression within the company highlights his ability to adapt and grow in a dynamic environment.
Education and Expertise
Robben Weems holds a Bachelor of Science degree in Information Technology from Morrison University, which he completed from 2011 to 2014. Additionally, he earned a Data Analytics Bootcamp Certificate from the University of Denver in 2019. His educational background provides a strong foundation in technology and analytics, complementing his expertise in business process improvement and software development.
Background
Before joining Segment, Robben Weems accumulated diverse experience in various roles. He worked at Granicus as a Senior Customer Care Engineer and later as a Customer Care Manager. His tenure at IGT as a Security Officer III lasted eight years, where he developed foundational skills in customer support and technical troubleshooting. Robben also served as an Escalation Engineer at Convercent, further enhancing his technical support capabilities.
Career Progression
Robben Weems has demonstrated a steady career progression in the technology and customer support sectors. He transitioned from roles focused on security to more specialized positions in customer care and technical support. His experience spans several companies, including Granicus, IGT, and Convercent, where he held various positions that contributed to his current role at Segment.
Technical Skills
Robben Weems possesses strong technical skills, particularly in troubleshooting and HTML. His expertise in business process improvement and software development further enhances his ability to address complex support issues. These skills are essential in his role as a Support Account Manager, allowing him to provide effective solutions to clients and improve overall customer satisfaction.