Sahana Nagananda
About Sahana Nagananda
Sahana Nagananda serves as the Director of Customer Success for Global Strategic Accounts at Segment, where she leverages her extensive experience in guiding clients through complex business challenges across various industries. With a strong background in management, consulting, and analytics, she has held key roles at notable organizations including Capgemini Consulting and JP Morgan.
Current Role at Segment
Sahana Nagananda currently serves as the Director of Customer Success for Global Strategic Accounts at Segment. She has held this position since 2024, contributing to the company's efforts in enhancing customer relationships and driving strategic initiatives. Her role focuses on managing key accounts and ensuring that clients achieve their desired outcomes through effective use of Segment's solutions.
Previous Experience at Segment
Before her current role, Sahana Nagananda worked at Segment as the Regional Director of Customer Success for Strategic & Enterprise accounts from 2021 to 2023. Prior to that, she served as a Senior Customer Success Manager from 2018 to 2021. In these positions, she was responsible for overseeing customer success strategies and fostering client engagement across various sectors.
Professional Background at Capgemini Consulting
Sahana Nagananda spent five years at Capgemini Consulting as a Manager from 2012 to 2017 in Chicago, IL. During her tenure, she guided clients in addressing complex business challenges across multiple industries, including healthcare, financial services, and consumer goods. Her work involved leveraging her consulting skills to deliver impactful solutions.
Educational Qualifications
Sahana Nagananda holds a Master of Business Administration (MBA) from Northwestern University's Kellogg School of Management, where she studied Management & Strategy and Entrepreneurship. She also participated in an Exchange Program at INSEAD. Earlier, she earned a Bachelor's degree in Finance and French Literature from Rutgers University.
Experience at JP Morgan
Prior to her consulting career, Sahana Nagananda worked at JP Morgan as an Associate in Product Management from 2008 to 2010 in New York City, NY. In this role, she contributed to product strategy and management, gaining valuable insights into the financial services industry.