Shannon Favazzo Flaherty
About Shannon Favazzo Flaherty
Shannon Favazzo Flaherty is a Senior Renewals Account Executive known for building strong client relationships and enhancing customer satisfaction. With a background in business and experience in various roles, she demonstrates effective time management and problem-solving skills.
Current Role at Segment
Shannon Favazzo Flaherty serves as a Senior Renewals Account Executive at Segment, a position held since 2023. In this role, she focuses on maintaining and enhancing client relationships, which contributes to high customer satisfaction and retention rates. Her responsibilities include managing renewals and ensuring that clients receive optimal service and support.
Previous Experience in Renewals and Sales
Prior to her current role, Shannon worked at Segment as a Renewals Account Executive from 2021 to 2023. She also held positions at Mitel as a Renewal Sales Specialist from 2019 to 2020 and as a Senior Renewals Rep from 2020 to 2021. These roles provided her with extensive experience in sales and client management, focusing on customer retention and satisfaction.
Education and Academic Background
Shannon completed her high school education at Mentor High School, earning her High School Diploma from 2009 to 2013. She furthered her education at Cleveland State University, where she studied General Business as her major and Operations and Supply Chain Management as a minor from 2014 to 2018.
Skills and Expertise
Shannon demonstrates exceptional time management skills, allowing her to efficiently handle multiple tasks and projects. She possesses strong troubleshooting abilities, which enable her to develop effective solutions to complex problems. Her background in trend tracking aids in identifying market opportunities and understanding customer needs.
Professional Background
Shannon's professional journey includes various roles in different organizations. She worked at The Third Eye Collective as a Business Administrator for six months in 2021, and at Hitachi Vantara as a Service Operations Specialist for seven months in 2019. Her diverse experience across these roles has contributed to her expertise in client relations and operational management.