Shona Kelleher
About Shona Kelleher
Shona Kelleher is a Senior Customer Success Manager at Segment, where she has worked since 2023. She has extensive experience in customer success roles at various companies, including Teamwork and Snapfix, and holds a Master's Degree in Electronic Business from University College Cork.
Current Role at Segment
Shona Kelleher serves as a Senior Customer Success Manager at Segment since 2023. In this role, she provides strategic guidance and technical support to enterprise customers across various industries. Her focus is on building long-term relationships with customers to drive retention and growth for Segment. She collaborates with internal teams to address and resolve customer feedback, issues, and opportunities.
Previous Experience at Teamwork
Shona Kelleher held multiple roles at Teamwork. She worked as a Customer Support Specialist from 2017 to 2018, followed by a position as Customer Success Manager from 2018 to 2019. She then advanced to the role of Functional Lead | Enterprise Customer Success Manager, where she served from 2019 to 2021. In 2021, she briefly worked as a Customer Success Program Manager for four months.
Experience at Snapfix
In 2021, Shona Kelleher worked at Snapfix as the Manager of Customer Success for five months. This position contributed to her expertise in customer success management and further developed her skills in supporting customer needs.
Educational Background
Shona Kelleher studied at University College Cork, where she earned a Master’s Degree in Electronic Business. Her studies took place from 2015 to 2016, providing her with a solid foundation in business and technology.
Career Progression
Shona Kelleher has a diverse career in customer success management, with experience spanning several companies and roles. She worked at Segment as a Customer Success Manager from 2021 to 2023 before advancing to her current senior role. Her career reflects a commitment to enhancing customer experiences and driving business growth.