Smitty Penman
About Smitty Penman
Smitty Penman is a Customer Success Manager at Segment, where he has worked since 2022. He has a background in mathematics and extensive experience in partner success and customer management roles across various organizations.
Current Role at Segment
Smitty Penman serves as a Customer Success Manager at Segment, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His work involves understanding customer needs and providing solutions that enhance their experience with Segment's services. He operates in a remote capacity, which allows him to engage with clients from various locations.
Previous Experience at Constant Contact
Before joining Segment, Smitty Penman worked at Constant Contact as a Partner Success Lead. He held this position for 10 months in 2021 to 2022. His responsibilities included managing partnerships and ensuring that clients received the necessary support to maximize their use of Constant Contact's products and services.
Career at SharpSpring
Smitty Penman has extensive experience at SharpSpring, where he held multiple roles from 2018 to 2022. He began as a Product Trainer, then transitioned to an Onboarding Specialist, and later served as a Customer Success Manager. His work involved training clients on product features, onboarding new users, and providing direct support to ensure customer success. He also worked as a Product Marketing Specialist during his time there.
Educational Background
Smitty Penman earned a Bachelor of Arts degree in Mathematics from the University of Florida, where he studied from 2008 to 2012. He also completed minors in Environmental Horticulture and Secondary Mathematics Education. His education provided a strong foundation in analytical skills and problem-solving, which he applies in his professional roles.
Early Career and Internships
Smitty Penman's early career includes a role as a Campus Ministry Intern with Campus Crusade for Christ from 2013 to 2015 at the University of Florida. He also served as a Short Term International (STINT) Missionary in Paris, France, from 2012 to 2013. Additionally, he worked as a High School Mathematics Teacher at Alachua County Public Schools from 2015 to 2018, where he taught at Hawthorne Middle High School.