Steven Byrne
About Steven Byrne
Steven Byrne is a Customer Success Manager at Segment, where he has worked since 2021. He has extensive experience in customer success roles, particularly in the computer software industry, and has a background in developing training programs to improve customer satisfaction.
Work at Segment
Steven Byrne has been serving as a Customer Success Manager at Segment since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Segment's services. His tenure at Segment has contributed to the company's commitment to delivering high-quality customer experiences.
Previous Experience at Teamwork
Before joining Segment, Steven Byrne worked at Teamwork in various roles from 2017 to 2021. He started as a Customer Success Manager and later took on the position of Large Account/Enterprise Customer Success Manager - Implementation Specialist. His responsibilities included onboarding new clients and managing customer success initiatives, which he continued as a Senior Onboarding Consultant until 2021.
Education and Expertise
Steven Byrne studied at Cork Institute of Technology from 2014 to 2016, where he gained foundational knowledge relevant to his career. He specializes in creating online training content and curriculum development for customer success initiatives. Additionally, he has expertise in managing change management processes within the computer software industry.
Customer Satisfaction Initiatives
Throughout his career, Steven Byrne has developed paid services and classroom training programs aimed at enhancing customer satisfaction and improving team management. His initiatives have contributed to the overall effectiveness of customer success strategies in the organizations he has worked for.