Thomas Gilbert
About Thomas Gilbert
Thomas Gilbert is a Success Engineer at Segment, where he has worked since 2021. He has a background in audio engineering and software engineering, with previous roles at LeadAbroad and The Little Nell.
Work at Segment
Thomas Gilbert has been employed at Segment as a Success Engineer since 2021. In this role, he collaborates with Sales and Success teams to address technical objections from prospective customers. His efforts enhance Segment's credibility with engineering teams. Gilbert has provided strategic support for over 150 integrations, demonstrating his proficiency in various software and programming languages. He also works closely with the documentation manager to ensure that all technical documentation is current, improving the usability and accuracy of Segment's resources. Additionally, he has contributed to expanding Segment's influence in the Customer Data Platform (CDP) sector by optimizing the partner integration review process.
Previous Experience
Before joining Segment, Thomas Gilbert held several positions that contributed to his professional development. He worked at The Little Nell in Aspen, Colorado, as a Front Drive from 2019 to 2020. Prior to that, he served as an International Intern at LeadAbroad in Cape Town, South Africa, for three months in 2018. These roles provided him with diverse experiences in customer service and operations, which have informed his current work in technical support and customer success.
Education and Expertise
Thomas Gilbert studied at Belmont University, where he earned a Bachelor of Science in Audio Engineering Technology with a Minor in Music from 2014 to 2018. He furthered his education at General Assembly, completing a Software Engineering Immersive Certificate program from 2020 to 2021. This combination of studies in audio engineering and software engineering has equipped him with a unique skill set that he applies in his role at Segment.