Thomas Logan
About Thomas Logan
Thomas Logan serves as the Head of PMO and Resource Management in Professional Services at Segment, where he has worked since 2022. He has extensive experience in project management and resource allocation, having held leadership roles at companies such as Hewitt Associates, ADP, and CyberArk.
Current Role at Segment
Thomas Logan serves as the Head of PMO and Resource Management in Professional Services at Segment, a position he has held since 2022. In this role, he oversees a Professional Services team of over 20 members, including project managers, solution architects, and technical account managers. He is responsible for implementing a scalable PMO framework, which has led to significant improvements in project performance and outcomes. Logan also manages resource allocation to optimize service delivery for 10 to 20 customers simultaneously.
Previous Experience at Hewitt Associates
Logan worked at Hewitt Associates from 2002 to 2008 as an Implementation Leader. During his six years in this role, he focused on managing implementation processes and ensuring successful project delivery. His experience at Hewitt Associates laid the groundwork for his future roles in project management and professional services.
Professional Background at D2iQ and CyberArk
Logan held the position of Professional Services Principal PMO Leader and Service Delivery Manager at D2iQ from 2018 to 2020. He then transitioned to CyberArk as Program Delivery Manager from 2021 to 2022. In these roles, he was responsible for overseeing service delivery and project management, contributing to the success of professional services initiatives.
Education and Expertise
Thomas Logan earned a Bachelor of Science degree in Business Administration from Saint Michael's College, where he studied from 1986 to 1990. His educational background has equipped him with the knowledge and skills necessary for effective management in professional services and project management.
Achievements in Professional Services Management
Logan has managed a global professional services practice with a budget exceeding $10 million, supporting over $75 million in licenses for a technology startup. He has successfully improved consultant billable utilization from 50% to over 60%. Additionally, he has controlled budgets for more than 40 engagements, turning negative margins into positive outcomes across the business.