Weston Sutter

Weston Sutter

Team Lead, Customer Success @ Segment

About Weston Sutter

Weston Sutter is a Team Lead in Customer Success at Segment, where he has worked since 2022. He has a background in customer success management and business development, with previous roles at companies such as Segment, Fivestars by SumUp, and Hanover Research.

Current Role at Segment

Weston Sutter currently serves as Team Lead for Customer Success at Segment, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives and strategies to enhance client relationships and satisfaction. He also works as a Senior Customer Success Manager, contributing to the development of enterprise customer success strategies. His work is based in Denver, Colorado, where he has been instrumental in building effective customer success organizations.

Previous Experience at Segment

Weston Sutter previously worked at Segment as a Customer Success Manager from 2020 to 2022. During his tenure, he focused on enhancing customer engagement and satisfaction, contributing to the company's overall success in customer relations. His experience at Segment laid the groundwork for his current leadership role in customer success.

Professional Background

Weston Sutter has a diverse professional background that includes roles in various organizations. He worked at Hanover Research as a Senior Associate in the Market Insight Center for seven months in 2014-2015 and as a Business Development Associate for six months in 2014. He also held positions at Fivestars by SumUp, including Senior Account Executive and Manager of Business Development. His international experience includes working in Manila, Philippines, which contributes to his expertise in customer success.

Education and Expertise

Weston Sutter earned a Bachelor of Science in Business Administration from the University of Richmond, specifically from the Robins School of Business. His studies included a major in Economics and a minor in Latin American and Iberian Studies, with a focus on the Spanish language. This educational background supports his professional expertise in customer success and business development.

Skills in Customer Success and Business Development

Weston Sutter possesses significant skills in scaling processes and value frameworks across Customer Success and Go-To-Market teams. His experience includes developing strategies that enhance growth and facilitate multi-threading into customer accounts. His passion for leading enterprise customer success strategies is evident in his work and contributions to the organizations he has been part of.

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