Gregory Spurgeon
About Gregory Spurgeon
Gregory Spurgeon is a Technical Support Analyst at SEI in Oaks, Pennsylvania, with a background in customer support and billing. He holds a Bachelor's degree in Psychology from Connecticut College and is a certified Microsoft Office Specialist.
Technical Support Analyst at SEI
Gregory Spurgeon currently holds the position of Technical Support Analyst at SEI in Oaks, Pennsylvania. He began his tenure at SEI in September 2017. In this role, Gregory focuses on providing technical assistance, ensuring system functionality, and troubleshooting issues to enhance user experience. His expertise in business analysis and customer success contributes significantly to the efficiency and effectiveness of the technical support team.
Previous Role at Phenom People
Before joining SEI, Gregory Spurgeon worked as a Customer Support Specialist at Phenom People. His tenure lasted from 2015 to 2016. In this position, he was responsible for addressing customer inquiries, resolving technical issues, and providing exceptional customer service. His role at Phenom People helped him develop essential skills in customer support and technical troubleshooting.
Billing Representative at Quest Diagnostics
Gregory Spurgeon served as a Billing Representative at Quest Diagnostics in Norristown, PA, from 2009 to 2015. Over these six years, he managed billing processes, handled customer billing inquiries, and ensured accurate processing of financial transactions. His role at Quest Diagnostics enabled him to gain valuable experience in billing systems and customer service within the healthcare sector.
Long-term Supervisor at Borders
From 1997 to 2008, Gregory Spurgeon worked as a Supervisor at Borders in Bryn Mawr, PA. In this capacity, he was responsible for overseeing staff, managing inventory, and ensuring smooth store operations. His eleven-year stint at Borders provided him with extensive experience in management, leadership, and customer service in a retail environment.
Educational Background in Psychology
Gregory Spurgeon earned his Bachelor's degree in Psychology from Connecticut College. This academic background provides a foundation in understanding human behavior, which complements his professional roles in customer support and business analysis. He also attended Germantown Friends School for his high school education.
Certified Microsoft Office Specialist
Gregory Spurgeon is a certified Microsoft Office Specialist, with a focus on business analysis and customer success. This certification underscores his proficiency in using Microsoft Office tools to enhance business processes, analyze data, and improve customer interactions. It also reflects his commitment to professional development and mastery of essential software applications.