Jeff Thomas
About Jeff Thomas
Jeff Thomas is a Service Desk Specialist at SEI in the Greater Philadelphia Area, with a background in information technology from Massachusetts Bay Community College.
Title and Current Role
Jeff Thomas is currently a Service Desk Specialist at SEI, located in the Greater Philadelphia Area. In this role since January 2014, he is responsible for user administration on SEI platforms and monitors the technical environment. His tasks include leading problem management and root cause analysis efforts to improve customer satisfaction and continuous improvement.
Previous Experience at SEI
Before his current role, Jeff Thomas held multiple positions at SEI. He was an Access Control Specialist from 2007 to 2014, and earlier served as a Specialist from 2007 to 2010. His tenure at SEI has provided him with comprehensive knowledge and experience in various IT and support functions.
Education and Expertise in Information Technology
Jeff Thomas studied at Massachusetts Bay Community College, where he graduated with a focus on information technology. This education has equipped him with the necessary skills and knowledge to excel in various IT roles, particularly those involving user support and systems management.
Responsibilities and Technical Skills
In his current role, Jeff Thomas is responsible for several critical tasks including user administration, monitoring technical environments, and troubleshooting VPN access issues for SEI users. He also supports both internal and external users of the P04 & P05 SEI Wealth Platform, manages LAN IDs, and coordinates issues and projects with other teams and business units.
Special Projects and Team Leadership
Jeff Thomas takes an active role in special projects aimed at supporting clients and increasing work efficiency. He proposes and evaluates projects for work automation, develops troubleshooting tips and tools for diagnosing issues, and trains team members on current Service Desk processes and procedures. His efforts in these areas help identify potential streamlining opportunities and enhance overall team performance.