Katharine Cunningham
About Katharine Cunningham
Katharine Cunningham is a Service Delivery Manager at SEI in London, overseeing client relationships and managing assets exceeding £18 billion.
Current Role at SEI
Katharine Cunningham serves as the Service Delivery Manager at SEI in London. In this capacity, she oversees client relationships involving over £18 billion in assets under management. Her responsibilities include chairing regular service reviews and meetings with clients' Senior Managers and Directors. Furthermore, she manages the resolution of identified trends and issues, ensuring their completion, and is accountable for the quality of work carried out by operational teams in collaboration with clients.
Professional Background
Katharine Cunningham has over a decade of experience in various roles in the industry. Prior to her current role at SEI, she worked at Foster & Freeman Ltd as an Applications Specialist from 2005 to 2008, based in Evesham, UK. Before that, she gained experience in client service while working at PC World from 2002 to 2004. Throughout her career, Katharine has developed extensive expertise in service delivery and client relationship management.
Educational Background
Katharine Cunningham's educational background is extensive and specialized. She earned a Doctor of Philosophy (PhD) in Biomolecular Medicine from Imperial College London, studying from 2008 to 2012. Prior to that, she completed a Master of Science (MSc) in Forensic Chemistry at the University of Strathclyde from 2004 to 2005. She began her academic journey by earning a Bachelor of Science (BSc) in Pharmacology from the University of Liverpool, where she studied from 1999 to 2002.
Key Responsibilities in Service Delivery
As part of her role at SEI, Katharine Cunningham is responsible for producing and validating KPI and SLA packs for client firms. She also plays a crucial role in the implementation of client-driven projects. Her job involves ensuring the quality of the services provided and leading the operational teams to meet client expectations. Regularly, she engages with clients' Senior Managers and Directors to review and improve service delivery.