Ken Fichtner
About Ken Fichtner
Ken Fichtner is a Service Desk Analyst at SEI in Oaks, PA, with extensive experience in technical support and project management roles at various companies.
Current Position at Ecolane
Ken Fichtner currently holds multiple roles at Ecolane in Wayne, Pennsylvania. He serves as an Implementation Specialist and Support Specialist. Ken has been working with Ecolane since July 2018. His responsibilities likely include assisting in the deployment and support of Ecolane's software solutions, providing technical support, and interfacing with clients to ensure smooth operations.
Role at SEI
In addition to his roles at Ecolane, Ken Fichtner is contracted to SEI as a Service Desk Analyst in Oaks, Pennsylvania. This role typically involves providing front-line IT support, diagnosing and resolving technical issues, and ensuring that IT services are delivered effectively and efficiently to end-users.
Previous Work Experience
Ken Fichtner has a diverse professional background, having worked in various IT and service delivery roles. He has served as a Professional Services Consultant at Pfizer, Service Delivery Coordinator and Team Lead at Computer Aid, Inc., and Service Manager/Technician at Quintel Wireless. His career also includes positions at RCG Global Services, UPMC, and other organizations, showcasing his extensive experience in the IT field.
Educational Background
Ken Fichtner has a strong educational background in Information Technology and Project Management. He earned a Master Certificate in IS/IT Project Management from Villanova University in 2013. He also pursued continuing education at CAI and holds a degree from the University of Pittsburgh. Additionally, he completed his secondary education at Methacton. These academic credentials equip him with a robust foundation in technical and project management disciplines.
Skills and Expertise
Ken Fichtner possesses strong skills in communicating technical details to non-technical clients, which is essential for roles that require bridging the gap between technical teams and end-users. He has excellent people skills and a strong analytical approach to problem-solving. Furthermore, Ken has experience in leading diverse teams to successful project completion, and he specializes in political consulting alongside his technical expertise.