Mark West
About Mark West
Mark West is the Head of Client Services at SEI in London, United Kingdom, with extensive experience in client services and operations management.
Title
Mark West is currently the Head of Client Services at SEI, located in London, United Kingdom.
Current Role at SEI
Mark West oversees client services at SEI in London, United Kingdom. He is responsible for trend analysis, key volume drivers, and ensuring the delivery of SLA/KPI and other risk management reporting. He acts as the senior point of escalation for operational and technical servicing issues and participates in relationship management governance meetings with clients.
Previous Roles at SEI
Before becoming the Head of Client Services, Mark West served as the Client Services Manager at SEI from 2012 to 2014 in London, United Kingdom. His responsibilities included overseeing client interactions and managing the service delivery to meet clients' needs.
Career at Bank of America Merrill Lynch
Mark West has a long history with Bank of America Merrill Lynch, holding multiple roles from 1995 to 2012. These roles included Regional Operations/Client Services Manager, Operations/Client Services Manager, AVP, Operations Supervisor, AVP, Brokerage Operations, AVP, Control Manager, AVP, Control Supervisor, and Banking Operations. Each position allowed him to build a diverse skill set in operations and client services. He began his career with the bank as a Financial Advisors Assistant and moved into Banking Operations.
Early Career at National Westminster Bank
Before his tenure at Bank of America Merrill Lynch, Mark West worked at National Westminster Bank as a Bank Clerk from 1989 to 1995. This role marked the beginning of his career in the financial services industry, providing a foundation in banking operations.
Education and Expertise
Mark West studied at The King John School in Essex, where he achieved GCSE's in subjects including Maths, English, French, and Geography from 1984 to 1989. His education provided a solid academic foundation that contributed significantly to his career in financial services.