Matthew Gallagher
About Matthew Gallagher
Matthew Gallagher is a Support Engineer at SEI with extensive experience in desktop migrations, software roll-outs, and IT system operations.
Title and Current Role
Matthew Gallagher holds the position of Support Engineer and is currently employed at SEI. In his role, he leverages his extensive experience in IT support and customer service to maintain and optimize system performance, ensuring seamless operations and high-level service delivery.
Professional Experience
Matthew Gallagher has a diverse range of professional experience in IT support roles across a variety of organizations. He served as a Discovery and Migration Analyst at The London Clinic for five months in 2015. Prior to that, he worked as a Support Engineer at Raphaels Bank for seven months between 2014 and 2015 in London. He spent nearly a year as a Windows 7 Migration Analyst at HSBC in London from 2013 to 2014. Earlier, he worked for three years at KPMG as an eAudit Software Support Champion and 2nd Line IT Support from 2010 to 2013. He also gained second line desktop support experience at Logicalis for four months in 2009. His career began with multiple roles at BrightHouse, where he held positions ranging from Helpdesk Analyst to Junior RPG Programmer between 2003 and 2009.
Education and Skills
Matthew Gallagher earned a BSc in Computer Science from the University of Reading, where he studied from 1999 to 2002. His educational background laid a strong foundation for his extensive career in IT support. Matthew has developed significant skills in desktop migrations, software roll-outs, and hardware upgrades. He possesses strong problem-solving abilities and excels at making quick, efficient decisions to resolve IT issues. His proficiency spans across laptops, PCs, printers, networks, and Blackberry devices, demonstrating a wide range of technical skills.
Communication and Customer Service
Throughout his career, Matthew Gallagher has demonstrated a proven track record of providing high-level service delivery, defined by exceptional communication and customer service skills. He ensures effective resolution of IT issues while maintaining a professional and approachable demeanor. His ability to communicate effectively with both technical and non-technical stakeholders has enabled him to deliver consistent and reliable support in various high-pressure environments.
Collaborative and Independent Work
Matthew Gallagher is known for his ability to work effectively both independently and as part of a team. This versatility allows him to adapt to different work environments and contribute meaningfully to collaborative projects. His experience across different companies and roles has equipped him with the capability to handle various IT challenges, emphasizing his professional and approachable attitude in resolving issues.