Patricia Shenk
About Patricia Shenk
Patricia Shenk is the Service Desk Shift Leader at SEI in Oaks, Pennsylvania, with a long tenure at the company and a background in business administration and organizational dynamics.
Current Title and Position
Patricia Shenk currently holds the position of Service Desk Shift Leader at SEI in Oaks, Pennsylvania, United States. In this role, she is responsible for overseeing the day-to-day operations of her shift, ensuring consistent scheduling, punctuality, and attendance among her team members. She also monitors the training and development of employees and participates in weekly leadership meetings to discuss and improve team performance.
Education and Academic Background
Patricia Shenk attended the University of Pennsylvania, where she studied Organizational Dynamics from 2010 to 2014. Prior to this, she completed her Bachelor's degree in Business Administration and Finance at Albright College, a program she attended from 1995 to 2001.
Professional Experience and Roles at SEI
Patricia Shenk has been with SEI for an extensive period, starting her career there in 1997. Over the years, she has undertaken several roles, including Corporate Actions Analyst from 1997 to 2000 and Production Specialist from 2000 to 2007. She then served as Codes Specialist from 2007 to 2013, followed by Governance Specialist from 2013 to 2015. This wealth of experience has provided her with a comprehensive understanding of the organization's operations and industry standards.
Previous Employment at Meridian Asset Management
Before joining SEI, Patricia Shenk worked at Meridian Asset Management as a Capital Changes Analyst from 1994 to 1997. In this role, she was responsible for analyzing capital changes, which likely contributed to her foundational understanding of financial operations and asset management.
Key Responsibilities and Daily Operations
In her current role as Service Desk Shift Leader, Patricia Shenk ensures that shift turnover procedures are meticulously followed to maintain consistency. She is involved in gathering customer feedback and collaborates with the Service Desk Manager for resolution. Additionally, she plays a vital role in the training and development of her team members, reinforcing SEI's commitment to high standards of service and operational excellence.