Robert Bailey
About Robert Bailey
Robert Bailey is a Product Manager/Product Support at SEI in Oaks, Pennsylvania, with over 6 years of experience in the financial services industry.
Title
Robert Bailey currently serves as a Product Manager/Product Support specialist at SEI in Oaks, Pennsylvania, United States.
Career at SEI
Robert Bailey has had a multifaceted career at SEI, holding several positions over the years. He is currently working as a Product Manager/Product Support. Previously, he worked as an Elite Service Relationship Specialist from 2020 to 2022, a Middle Office Select Liaison 2 in 2020 for 10 months, and a Middle Office Preferred Service Analyst from 2017 to 2018 for 9 months. In these roles, he has accumulated substantial experience in handling client relationships, middle office operations, and product support.
Previous Work Experience
Before joining SEI, Robert Bailey worked in various roles across different industries. He was an Inventory Analyst at PCI Pharma Services for 3 months in 2017 and an Assistant Manager at Springboard Media from 2016 to 2017. He also worked for UPS as a Loader from 2006 to 2007 and GameStop as a Store Manager for 12 years from 2004 to 2016 in Philadelphia, PA.
Education and Expertise
Robert Bailey studied at Temple University, where he earned a Bachelor of Arts in Communications from 2005 to 2009. Over his career, he accumulated over 6 years of experience in the financial services industry. His responsibilities include defining new product capabilities, participating in development planning, managing product support, and providing analytical insights on issue tracking and resolution. He also supports sales and service teams with best practices and product features.
Product Management at SEI
In his current role at SEI, Robert Bailey is responsible for defining new product capabilities based on market and roadmap priorities. He participates in all development planning and demo sessions, providing essential feedback and guidance to the engineering team. He manages product support for various custodial and integration products and services, ensuring prompt and effective resolution of technical issues. Additionally, he provides analytics on issue tracking and resolutions, identifying areas for improvement and enhancement.