Robin (Roccapriore) Maurer
About Robin (Roccapriore) Maurer
Robin (Roccapriore) Maurer is an Operational Risk professional at SEI in the Greater Philadelphia Area with extensive experience in project management and client solutions across various financial institutions.
Current Title and Company
Robin Maurer currently serves in the role of Operational Risk at SEI. This position is based in the Greater Philadelphia Area.
Professional Background
Robin Maurer's career spans significant experience in the financial services industry. She previously worked at Gentreo as the Director of Project Management from 2019 to 2020 in Greater Boston. Prior to that, she held the role of Vice President - Project Management at State Street from 2016 to 2019. From 2014 to 2016, she was Vice President, Operations Service Delivery - Accounting Services at JPMorgan Chase in Boston. She also has extensive experience in the Asia Pacific region, having worked at The Bank of New York Mellon from 2006 to 2014 as Vice President, Business and Client Solutions in Singapore. Additionally, she served in a variety of roles at Morgan Stanley Investment Management and SEI Investments.
Education and Expertise
Robin Maurer earned her Bachelor of Business Administration (BBA) in Finance from Georgia Southern University. She is recognized for her expertise in derivatives and asset servicing, particularly in the context of client presentations and operational risk management.
Roles and Responsibilities
In her various roles, Robin Maurer has managed tier one and tier two client relationships, focusing on derivative products related to Collateral Management and related services. She has led efforts to improve service delivery quality, proactively managing issues through strong internal team relationships and regular communication. Her responsibilities also include overseeing the formal client scorecard and review processes, creating client surveys, and responding to client feedback to implement improvements. Additionally, she reports monthly metrics and trends, as well as determines staffing requirements for optimal service delivery.
International Experience
During her tenure at The Bank of New York Mellon, Robin Maurer completed a short-term assignment in Singapore. She successfully onboarded new clients in the Asia Pacific region, specifically for derivatives-related products and services. She also led the build-out of a Middle Office Client Servicing and Support Team for derivatives clients in Asia Pacific, overcoming cultural challenges and exceeding goals. Her role included securing the first derivatives client in Asia and collaborating with the regional Collateral Management sales team to develop and deliver presentations to Institutional and Sovereign Wealth clients.