William Brown
About William Brown
William Brown is a ServiceNow Administrator and Computer Analyst at SEI in Oak, PA, with extensive experience in mainframe computers, scripting, and workflow management.
Title and Role at SEI
William Brown is currently a ServiceNow Administrator and Computer Analyst at SEI in Oak, PA. His role encompasses various responsibilities, mainly focused on managing and supporting ServiceNow, particularly the Configuration Management Database (CMDB) and asset management. His duties include creating and maintaining workflows, task management, and ensuring adherence to Standard Operating Procedures in incident, problem, and change management.
Career Start and Early Experience
William Brown began his journey in the field of computer technology by writing computer programs at the young age of 13. After graduating high school, he initiated his professional career working with mainframe computers, specifically Honeywell GCOS7. He later played a crucial role in converting Honeywell GCOS7 to IBM OS90, which laid the foundation for his expertise in computer systems and automation.
Technical Skills and Knowledge
Throughout his career, William Brown has amassed extensive knowledge in various technical areas. He has learned and utilized CA Automation Manager, CA-7, CA-Scheduler, IBM SA (System Automation), IBM Tivoli, and ASG JCLPrep. He has also developed proficiency in REXX and JAVA scripting, particularly for ServiceNow. His diverse skill set enables him to manage CMDB Asset databases, create asset tracking scripts, and develop workflows for tasks such as onboarding, incident, problem, and change management.
ServiceNow Administration and Development
In his current role, William Brown supports various aspects of ServiceNow administration and development. He manages the CMDB Asset database, creates scripts for asset tracking, and maintains workflows for processes like onboarding. He is responsible for System Notification Management, which involves creating and maintaining events, notification email scripts, and inbound email actions. He also handles System Import Sets by creating spreadsheets, loading data, and crafting transform maps and scripts.
Service Catalog and SCCM Management
William Brown oversees Service Catalog Management, creating and maintaining catalog items, workflows, variables, variable sets, catalog UI policies, and catalog client scripts. Additionally, he acts as the SCCM 2016 Import manager, importing essential information such as computer identity, disk and operating system, and processor details. His comprehensive management of these systems ensures smooth operations and adherence to standard procedures.