Liliana Sanchez
About Liliana Sanchez
Liliana Sanchez is a Customer Support Manager at Seis in Lehi, Utah, where she has worked since 2021. She has a background in Business Administration and Management from Salt Lake Community College and has significant experience in training and developing customer support teams.
Work at Seis
Liliana Sanchez has served as the Customer Support Manager at Seis since 2021. In this role, she is responsible for managing the customer support team in Lehi, Utah. Her duties include overseeing the onboarding process for new hires and ensuring they integrate smoothly into the company. She focuses on empowering employees to reach their full potential through innovative training strategies.
Education and Expertise
Liliana Sanchez studied at Salt Lake Community College, where she pursued a degree in Business Administration and Management. She completed her Associate's degree over a nine-year period from 2011 to 2020. Her educational background provides her with a solid foundation in management principles, which she applies in her current role.
Background
Before joining Seis, Liliana Sanchez worked at General Dynamics Information Technology as a Training Instructor from 2014 to 2018. In this position, she developed training materials that catered to diverse adult learning styles. She also worked at Maximus as a Local Area Network System Administrator from 2020 to 2021, where she gained additional technical experience.
Achievements in Customer Support
In her role as Customer Support Manager, Liliana Sanchez has played a significant part in recruiting top talent for the customer support team. She has extensive experience in evaluating and coaching individual performance to meet daily goals. Her efforts contribute to maintaining a high-quality customer support team.
Training and Development Initiatives
Liliana Sanchez has developed enhanced training materials specifically designed for various adult learning styles, including kinesthetic and tactile methods. Her focus on innovative training strategies aims to empower employees and improve overall performance within the customer support department.