Max Alley
About Max Alley
Max Alley is a Customer Success professional with extensive experience in social and digital SAAS products. He has held various roles at notable companies such as Brandwatch, LinkedIn, and Twitter, and currently works at SelfMade while also serving as the Founder and Online Dating Coach at Match Up Coaching.
Current Role at SelfMade
Max Alley currently serves as a Customer Success professional at SelfMade, a position he has held since 2023. This role is based in New York, United States, and operates in a remote capacity. In this position, he focuses on enhancing customer satisfaction and success, leveraging his extensive experience in the customer success domain.
Previous Experience in Customer Success
Max Alley has over five years of experience in customer success, having worked in various roles across multiple organizations. He was a Senior Enterprise Customer Success Manager at Brandwatch from 2022, following two years as an Enterprise Customer Success Manager there from 2020. He also held a Customer Success position at EliseAI in 2023 and served as a Customer Experience Manager at Coffee Meets Bagel from 2017 to 2018.
Background in Digital Marketing and Social Media
Max Alley has a background in digital marketing and social media, having worked as a Social Media Marketing Manager at Coffee Meets Bagel in 2018. He also contributed as an Ads Analyst - Policy at Twitter from 2018 to 2019. His experience includes delivering AI-driven video creatives to agencies, focusing on enhancing social media engagement and producing approximately 250 unique AI video ads weekly optimized for platforms like Instagram and TikTok.
Educational Qualifications
Max Alley studied at Bates College, where he earned a Bachelor's degree in Social Psychology from 2012 to 2016. He also attended the University of Buenos Aires, where he studied Spanish and achieved a focus in Psychology in 2015. His educational background supports his expertise in customer success and digital marketing.
Leadership and Advisory Roles
Max Alley has held leadership and advisory roles throughout his career. He was the President of the Manic Optimists at Bates College from 2012 to 2016. Additionally, he served as a Strategic Advisor and Online Dating Consultant at Courtland Brooks from 2018 to 2020. These roles demonstrate his ability to lead teams and provide strategic guidance in various contexts.