Dave Matschina
About Dave Matschina
Dave Matschina serves as the Senior Director of Call Center Management and Consumer Affairs at Sempris, LLC, where he has worked since 2015. He has extensive experience in customer service and call center management, having held various roles at companies such as Sonic, Deluxe Corporation, and Bremer Bank.
Work at Sempris
Dave Matschina has been with Sempris, LLC since 2009, holding the position of Director of Call Center Management and Consumer Affairs for 15 years. In 2015, he was promoted to Senior Director of Call Center Management and Consumer Affairs, where he continues to oversee operations. His role involves managing call center strategies and enhancing consumer relations, contributing to the overall effectiveness of the organization.
Previous Experience in Customer Service Management
Prior to his tenure at Sempris, Dave Matschina held several significant positions in customer service management. He served as the Director of Customer Service Call Center at Sonic from 2007 to 2009 in Somerset, New Jersey. Before that, he was the Call Center Manager at Bremer Bank from 2005 to 2007 in Saint Paul, Minnesota. His experience also includes a role as Call Center Director at Rave Sports from 2000 to 2002.
Experience at Deluxe Corporation
Dave Matschina worked at Deluxe Corporation in various capacities from 1995 to 2000. His roles included Graphic Design Manager, Department Manager, and Systems Support Manager. He also served as Telesales Manager for a brief period in 1997. His diverse experience at Deluxe Corporation contributed to his expertise in customer service and call center operations.
Educational Background
Dave Matschina studied at Mankato State University, where he earned a Bachelor of Arts degree in Business Administration, Economics, and Management. His studies spanned from 1985 to 1990, providing him with a solid foundation in business principles that he has applied throughout his career.