Pat Caldwell
About Pat Caldwell
Pat Caldwell serves as the Chief People Officer at Send, where he has implemented significant HR strategies and frameworks. He has held various leadership roles in people operations across multiple organizations and published a book on the subject.
Work at SEND
Pat Caldwell serves as the Chief People Officer at Send, a position he has held since 2023. In this role, he has been instrumental in building a global reward framework that emphasizes data-led compensation decisions. Caldwell has successfully reduced the gender pay gap to 0% in 2023. He led the development of a global People Strategy, achieving an Engagement Index of 84 and notable results in trust, mission alignment, and flexibility. Caldwell implemented a remote-first operating model, which garnered a 96% positive employee rating and certification as a Flexified Organization. His leadership contributed to Send being recognized as a 2024 Winner in the Best Insurance Companies to work for in the UK.
Previous Experience at FundApps
Prior to his current role, Caldwell worked at FundApps, where he held several positions. He served as Chief Operating Officer for 9 months in 2021 in London, England, and previously as Global Head of People from 2019 to 2021 in New York, New York. His earlier role at FundApps was as People Operations & Talent Manager from 2017 to 2018 in London. During his tenure, he focused on enhancing people operations and talent management strategies.
Experience at Metomic and Affinity Water
Caldwell briefly worked at Metomic as VP People & Operations in 2022 for 8 months in the United Kingdom. Before that, he was the Head of People Operations at Affinity Water in 2017 for 7 months. In these roles, he contributed to the development and execution of people strategies that aligned with organizational goals.
Background in Human Resources
Caldwell has a robust background in human resources, having worked at BHP for five years as an HR Business Partner from 2011 to 2016 in Australia. He also served as Chief of Staff & Principal Supply Planning at BHP for 6 months in 2016 to 2017. His extensive experience in HR roles has equipped him with the skills necessary to lead people operations effectively.
Education and Publications
Caldwell studied at Queensland University of Technology, where he earned a Bachelor of Business with a focus on Human Resources Management. He also holds a Master of Business in Applied Finance from the University of Southern Queensland. In addition to his academic achievements, he published a book titled 'People Ops' in collaboration with Springer Nature and Apress, available on platforms such as Amazon and Barnes & Noble.