Sean Stephen
About Sean Stephen
Sean Stephen is a Senior Operations Analyst at Send, where he has worked since 2023. He has a background in both personal and commercial insurance markets and has held various roles in operations and customer service across multiple companies.
Work at SEND
Sean Stephen has been employed at Send since 2023, currently holding the position of Senior Operations Analyst. He previously worked as an Operations Analyst at Send from 2021 to 2023. In his current role, he utilizes his extensive experience in operations and analysis to enhance the company's operational efficiency.
Previous Experience at Aviva
Sean Stephen worked at Aviva for a total of seven years, holding various roles. He began as a Customer Advisor from 2014 to 2016 in Perth, United Kingdom, before transitioning to a Customer Service Advisor from 2012 to 2014. He later served as a Test Engineer from 2016 to 2021 in Perth, Scotland, where he was involved in over 40 software releases and worked with external third-party software providers.
Education and Expertise
Sean Stephen studied at the University of the Highlands and Islands (UHI), where he earned a Bachelor of Science degree in Information Technology from 2008 to 2011. His educational background supports his expertise in operations analysis, software testing, and project oversight within the insurance sector.
Background in Hospitality
Before his career in insurance and operations analysis, Sean Stephen gained experience in the hospitality industry. He worked as a Bartender at JD Wetherspoon for seven months in 2011 and held a position as a General Assistant at Strathmore Hotels plc. from 2006 to 2011. This background provided him with customer service skills that are applicable in his later roles.
Technical Skills and Projects
In his role as a Test Engineer at Aviva, Sean Stephen gained significant technical skills, particularly in integration and API testing within agile sprint teams. He oversaw projects that were solely User Acceptance tested and worked on a project involving a platform provided on a Software as a Service basis by an external software company.