William Harnett
About William Harnett
William Harnett serves as the Head of Business Strategy & Customer Success at Send, having previously held various leadership roles at AXIS Capital, including Deputy COO and Digital COO. He has a strong background in business innovation, digital transformation, and operational efficiency, supported by his education in Business and Data Leadership.
Current Role at Send
William Harnett serves as the Head of Business Strategy & Customer Success at Send, a position he has held since 2024. In this role, he focuses on developing and implementing strategies that enhance customer satisfaction and drive business growth. His leadership is instrumental in aligning business objectives with customer needs, ensuring that Send maintains a competitive edge in the market.
Previous Experience at AXIS Capital
Harnett has extensive experience at AXIS Capital, where he held various senior roles from 2007 to 2023. His positions included Deputy COO of Insurance, Digital COO, and Vice President of Business Innovation & Transformation. He played a significant role in integrating a $1 billion acquisition and led initiatives in digital transformation, including the implementation of AI-driven data extraction capabilities.
Education and Professional Qualifications
William Harnett holds a Bachelor's degree in Business/Commerce from University College Dublin, completed in 1998. He furthered his education at MIT Professional Education, where he studied Data Processing and achieved Data Leadership. Additionally, he is a Chartered Accountant, having completed his studies at Chartered Accountants Ireland.
Digital Transformation Initiatives
Harnett has been pivotal in pioneering digital-first insurance businesses across North America and Europe. He developed a data-first operating model for US underwriting, showcasing his strategic approach to leveraging data in the insurance sector. His efforts have significantly transformed operating platforms in both regions, enhancing operational efficiency and customer engagement.
Early Career at KPMG Ireland
Before his tenure at AXIS Capital, William Harnett worked at KPMG Ireland as a Senior Auditor from 1998 to 2003. This role provided him with a strong foundation in financial auditing and corporate operations, contributing to his expertise in business strategy and operational management in the insurance industry.