Debayan Roy
About Debayan Roy
Debayan Roy serves as the Regional Customer Success Head for APAC and EMEA at SendBird and has been a member of Gain Grow Retain since 2020. He possesses extensive experience in AI-powered marketing automation, media analytics, and cloud security technologies.
Work at Sendbird
Debayan Roy serves as the Regional Customer Success Head for APAC and EMEA at Sendbird, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and success across these regions. His responsibilities include overseeing customer engagement strategies and ensuring that clients derive maximum value from Sendbird's communication APIs and SDKs. His extensive experience in customer success and cloud communication technologies supports his efforts in driving user engagement and retention.
Experience at Gain Grow Retain
Since 2020, Debayan Roy has been a member of Gain Grow Retain, a community dedicated to B2B SaaS customer success leaders. His involvement in this community allows him to share insights and strategies with peers while also learning from industry best practices. His expertise in AI-powered marketing automation and omni-channel engagement contributes to the community's focus on enhancing customer success initiatives.
Professional Background
Debayan Roy has a diverse professional background with experience across various sectors. Prior to his current roles, he worked at MoEngage Inc. as Director of Customer Success for seven months in 2018-2019. He also held the position of Regional Lead for Solutions Consulting at Akamai Technologies from 2013 to 2018. His career began at Tata Consultancy Services, where he worked as a Systems Engineer in Software Release Operations Management from 2007 to 2010. This varied experience has equipped him with a comprehensive understanding of customer success and technology solutions.
Education and Expertise
Debayan Roy earned his Master of Business Administration (MBA) from the National Institute of Industrial Engineering between 2010 and 2012. He also holds a Bachelor of Engineering (B.E.) in Electronics and Communication from Manipal Institute of Technology, which he completed from 2003 to 2007. His educational background, combined with his professional experience, has fostered his expertise in media analytics, application performance optimization, and cloud security technologies.
Global Experience
Debayan Roy possesses extensive global experience, having worked across multiple regions including North America, Europe, the Middle East, Asia-Pacific, Southeast Asia, Australia, New Zealand, and India. This international exposure has provided him with a broad perspective on customer success and engagement strategies, allowing him to adapt to diverse market needs and cultural contexts.