Jessica Willemain
About Jessica Willemain
Jessica Willemain serves as the Digital CX Manager at Sendbird, a position she has held since 2021. With a background in customer success roles at various tech companies, she has accumulated extensive experience in managing customer relationships and ensuring client satisfaction.
Work at Sendbird
Jessica Willemain has been serving as the Digital CX Manager at Sendbird since 2021. In this role, she focuses on enhancing customer experience through digital channels. Prior to her current position, she worked as the Enterprise Customer Success Manager at Sendbird from 2020 to 2021. During her tenure, she contributed to the success of enterprise clients by ensuring they received the necessary support and resources.
Previous Experience in Customer Success
Before joining Sendbird, Jessica Willemain held multiple roles in customer success. She worked at SendGrid as a Senior Customer Success Manager from 2018 to 2020, where she managed client relationships and ensured customer satisfaction. Additionally, she served as a Senior Customer Success Manager at Twilio Inc. during the same period. Earlier in her career at SendGrid, she held the position of Strategic Compliance Advisor from 2014 to 2016 and transitioned to Customer Success Manager from 2016 to 2018.
Education and Expertise
Jessica Willemain earned a Bachelor of Science degree in Psychology from Iowa State University. Her educational background provides her with insights into customer behavior and effective communication strategies, which are essential in her roles within customer success and experience management.
Early Career Background
Jessica began her career as a Customer Care Representative at ReadyTalk from 2012 to 2013. This role laid the foundation for her future positions in customer success, allowing her to develop essential skills in customer interaction and support.