Jiyeon Yang, PhD
About Jiyeon Yang, PhD
Jiyeon Yang, PhD, is a Senior UX Research Manager at Sendbird, where she leads a team dedicated to developing customer-centric solutions for mobile app conversations. With extensive experience in user experience research across notable companies such as Facebook, Intel, and Ericsson, she has contributed to the development of communication APIs used by major brands.
Current Role at Sendbird
Jiyeon Yang serves as the Senior UX Research Manager at Sendbird, a position she has held since 2022. In this role, she leads a team dedicated to developing customer-centric solutions for mobile app conversations. Her work contributes to the enhancement of Sendbird's chat, voice, and video APIs, which are employed by notable brands such as DoorDash, Reddit, and Hinge.
Previous Experience at Ericsson
Prior to her current role, Jiyeon Yang worked at Ericsson in Santa Clara, CA. She held the position of Senior Design Researcher from 2016 to 2017 and was a Design Researcher from 2015 to 2016. During her time at Ericsson, she focused on design research initiatives that informed product development.
Experience at Facebook
Jiyeon Yang was employed at Facebook as a Lead User Experience Researcher from 2017 to 2020 in Menlo Park, CA. In this capacity, she conducted user experience research to guide the design and development of user-centric products, contributing to the overall user experience strategy of the organization.
Educational Background
Jiyeon Yang earned her Doctor of Philosophy (PhD) in Information Science with a focus on Human-Computer Interaction from the University of Michigan - School of Information. She also holds a Master's degree in Information Science from the same institution. Her educational background has provided her with a strong foundation in user experience research and design.
Professional Development at University of Michigan
During her time at the University of Michigan, Jiyeon Yang held various positions including Project Manager/Research Assistant, Research Investigator, Teaching Assistant, and Research Assistant. These roles spanned from 2006 to 2013 and involved significant contributions to research projects and educational initiatives within the School of Information.