Norman Leitman
About Norman Leitman
Norman Leitman is an Enterprise Sales Engineer with extensive experience in software engineering and digital marketing technologies. He has held positions at Tealium, Zignal Labs, and Crestron Electronics, and currently works at SendBird, focusing on omnichannel marketing and media analytics.
Work at Sendbird
Norman Leitman has been employed at SendBird as an Enterprise Sales Engineer since 2019. In this role, he focuses on providing technical solutions and support for enterprise clients, leveraging his extensive background in software engineering and digital marketing technologies. His responsibilities include integrating chat solutions and enhancing customer engagement through API-based solutions. He has contributed to the development of generative AI-enhanced chat solutions, utilizing tools such as ChatGPT to improve conversational experiences.
Previous Experience in Sales Engineering
Before joining SendBird, Norman Leitman worked at Zignal Labs as an Enterprise Solutions Consultant from 2017 to 2019. His role involved delivering technical solutions and consulting services to clients. Prior to that, he served as a Senior Solutions Consultant at Tealium from 2012 to 2016, where he focused on omnichannel marketing and media analytics. His experience also includes a position at GigaSpaces as a Senior Sales Engineer and Technical Account Manager from 2011 to 2012.
Background in Software Engineering
Norman Leitman has a solid foundation in software engineering, having worked as a Project Leader and Senior Software Engineer at Crestron Electronics from 2005 to 2007. He has developed expertise in integrating chat, notifications, and audio/video/livestreaming SDKs into applications. His technical skills are complemented by his specialization in API-based solutions and diverse digital marketing technologies.
Education and Expertise
Norman Leitman holds a Master of Science in Electrical Engineering (MSEE) from the University of Delaware, College of Engineering. He also earned a Bachelor of Science in Electrical Engineering (BSEE) from Rutgers University. His educational background supports his expertise in software engineering and digital marketing technologies, particularly in the context of omnichannel marketing and media analytics.
Contributions to Competitive Intelligence
In his role as the lead engineer for competitive intelligence, Norman Leitman authored complete battlecards, which serve as strategic resources for understanding market competition. This initiative reflects his analytical skills and commitment to enhancing organizational knowledge in a competitive landscape.