Stephanie N.
About Stephanie N.
Stephanie N. is a Customer Success Manager with extensive experience in managing customer success initiatives for mobile app platforms. She has held various roles in companies such as Atollogy, Kespry, RetailNext, and Petco, contributing to the success of notable clients like Reddit and DoorDash.
Current Role at Sendbird
Stephanie N. serves as a Customer Success Manager at Sendbird, a position she has held since 2021. In this role, she focuses on managing customer success initiatives that enhance the user experience on mobile app platforms. Her responsibilities include optimizing the use of Sendbird's conversation platform, which supports chat, voice, and video functionalities. Stephanie has contributed to the success of notable industry leaders such as Reddit, Hinge, and DoorDash by implementing innovative strategies that improve customer engagement and operational efficiency.
Previous Experience in Customer Success
Prior to her current role, Stephanie N. held several positions in customer success management. She worked at Atollogy, Inc. as a Customer Success Manager for 10 months in 2019. Following this, she joined Kespry as a Senior Customer Success Manager for a brief period of 3 months in 2020. Stephanie's earlier experience includes a 3-year tenure at RetailNext, where she served as Retail Engagement Manager - Team Lead and previously as Territory Development Manager. These roles provided her with extensive experience in driving customer success initiatives.
Background in Retail Management
Stephanie N. has a solid background in retail management, having worked at Petco as General Manager from 2008 to 2015. During her 7 years in this role, she developed skills in team leadership and operational management. This experience in retail has contributed to her ability to understand customer needs and enhance engagement strategies in her subsequent roles in customer success.
Education and Expertise
Stephanie N. earned her Bachelor of Arts degree from the University of California, Berkeley, where she studied Political Science and Art History. Her educational background complements her professional expertise in managing customer success initiatives. She possesses strong skills in collaborative problem-solving, allowing her to work effectively across cross-functional teams to drive customer success.