Victor Poon
About Victor Poon
Victor Poon serves as the Manager of Customer Experience Strategy at Sendbird, a position he has held since 2021. With a diverse background in strategy and business operations, he has previously worked at Genesys and other notable companies, and holds multiple degrees in accounting, finance, and business management.
Work at Sendbird
Victor Poon has been serving as the Manager of Customer Experience (CX) Strategy at Sendbird since 2021. In this role, he focuses on enhancing customer interactions and optimizing strategies to improve overall customer satisfaction. His tenure at Sendbird has been marked by a commitment to leveraging data-driven insights to inform CX initiatives within the organization.
Previous Experience at Genesys
Prior to his current role, Victor worked at Genesys as the Manager of Strategy & Business Operations from 2018 to 2021. During his time at Genesys, he was responsible for developing strategic initiatives and overseeing business operations, contributing to the company's operational efficiency and strategic direction.
Educational Background
Victor Poon completed his Bachelor’s Degree in Accounting & Financial Management with a minor in Economics at the University of Waterloo from 2007 to 2011. He furthered his education by obtaining a Master of Accounting from the same institution in 2012. Additionally, he pursued a Master of Business Administration (MBA) at the University of Michigan - Stephen M. Ross School of Business from 2016 to 2018.
Professional Experience in Finance
Victor has a diverse background in finance and strategy. He worked as Finance Lead at LoanSense from 2018 to 2019 and held various roles at Rogers Communications, including Senior Analyst in Performance Management and Benchmarking from 2015 to 2016. His experience also includes an internship as a Senior Consultant in M&A at EY-Parthenon in 2017.
International Studies
In addition to his degrees, Victor participated in Global Immersion Studies at WHU – Otto Beisheim School of Management in 2017. This program provided him with international business exposure and insights, enhancing his understanding of global markets and business practices.