Florence Adedapo
About Florence Adedapo
Florence Adedapo is a Resolution Officer currently working at Sendbox in Nigeria, where she specializes in resolving client complaints. She has a background in customer service and operations, with previous roles at Airtel Nigeria and DHL Express, and holds a Bachelor of Science in Psychology from the University of Lagos.
Work at Sendbox
Currently, Florence Adedapo serves as a Resolution Officer at Sendbox, a position she has held since 2021. In this role, she specializes in resolving client complaints through conciliation and investigation. Florence previously worked as a Customer Service Representative at Sendbox from 2019 to 2021, where she developed skills in client relations and support.
Previous Experience at Airtel Nigeria
Florence Adedapo worked at Airtel Nigeria as a Customer Service Representative for five months in 2018. During her time in Lagos, she focused on maintaining post-issue relationships to retain clients and increase sales, contributing to customer satisfaction and retention efforts.
Experience at DHL Express
From 2018 to 2019, Florence was employed at DHL Express as an Operations Associate. In this role, she gained experience in operational processes and logistics, enhancing her skills in communication and teamwork within a fast-paced environment.
Education and Expertise
Florence Adedapo earned a Bachelor of Science (Hons.) in Psychology from the University of Lagos, where she studied from 2011 to 2015. She is currently pursuing certification with the Chartered Institute of Personnel Management (CIPM) and holds a certification as a Professional in Human Resources International (PHRi). Her educational background supports her expertise in negotiations, communication, and sales management.