Hedyeh Poursadeghi
About Hedyeh Poursadeghi
Hedyeh Poursadeghi is an Account Operations Manager at sennder, where she has worked since 2020. She has a diverse background in customer service, digital analysis, and marketing, with previous roles at SAP and other organizations in Germany and Iran.
Work at sennder
Currently, Hedyeh Poursadeghi serves as an Account Operations Manager at sennder, a position she has held since 2020 in Berlin, Germany. In this role, she is responsible for the end-to-end management of smaller accounts, focusing on ensuring customer satisfaction. Her work emphasizes operational excellence and effective communication with clients. She utilizes her expertise in data analysis and reporting to support senior team members, contributing to the overall success of the organization.
Education and Expertise
Hedyeh Poursadeghi has a strong educational background in business. She earned a Master of Business Administration (MBA) in Foreign Trade from Hochschule Worms, studying from 2015 to 2018. Prior to that, she obtained a Bachelor of Business Administration (BBA) in Marketing from Multimedia University, completing her studies from 2010 to 2014. Additionally, she achieved a Diploma in Business from TAFE NSW in 2008. Her academic training has equipped her with skills in data interpretation and process improvement.
Background
Hedyeh Poursadeghi has diverse work experience across various industries. She began her career as a Marketer at Behnam Daheshpour charity organization in Iran from 2008 to 2010. She later worked as a Customer Service Representative at Big Bus Tours in 2019 for two months and as a Customer Service and Social Media Agent at Arvato CRM Solutions Germany from 2018 to 2019. Poursadeghi also held roles at SAP, including a Working Student position in Digital Business Services and a Digital Analyst role, where she contributed to global marketing efforts.
Achievements
Hedyeh Poursadeghi has developed strong skills in interpreting quantitative data to derive actionable insights, which she applies to enhance operational processes. Her proficiency in using LOOKER for performance reporting supports her team in making informed decisions. Throughout her career, she has demonstrated effective collaboration in cross-functional teams, showcasing her ability to work well with others to achieve common goals.