Hind Jmaili
About Hind Jmaili
Hind Jmaili is a Senior Account Manager at sennder, where she has worked since 2020. She has a background in operations and customer service, with previous roles at N26 and as an Operations Manager at sennder.
Current Role at sennder
Hind Jmaili serves as a Senior Account Manager at sennder, a position she has held since 2020. In this role, she operates as the primary point of contact for assigned customers, ensuring seamless communication and service delivery. Her responsibilities include managing large volume accounts and negotiating sales contracts by analyzing market trends. This position allows her to leverage her organizational skills to enhance customer satisfaction and drive business success.
Previous Experience at sennder
Prior to her current role, Hind Jmaili worked at sennder in two capacities. She served as an Operations Manager from 2018 to 2019 for eight months, where she focused on operational efficiency. Following this, she was a Client Onboarding Manager from 2019 to 2020 for one year. In both roles, she contributed to the company's growth and customer engagement strategies in the Berlin area.
Education and Expertise
Hind Jmaili holds a Master of Arts (MA) in International Relations, International Economics, and Cultural Diplomacy from Hochschule Furtwangen University, which she completed from 2017 to 2018. She also earned a Bachelor's degree in Business Administration and International Studies from Al Akhawayn University, studying from 2012 to 2016. Her educational background provides a strong foundation for her work in account management and customer relations.
Early Career Experience
In 2016, Hind Jmaili gained valuable experience as a Research Assistant at the Library of Congress for one month in the Washington D.C. Metro area. Additionally, she completed an internship at the Ministry of Foreign Affairs and International Cooperation in Rabat, Morocco, also for one month in 2016. These early roles contributed to her understanding of international relations and customer service.
Customer Service Background
Hind Jmaili worked as a Customer Service Support Specialist at N26 in 2018 for five months in the Berlin area. In this role, she developed skills in customer engagement and support, which are essential for her current position as a Senior Account Manager. Her experience in customer service has equipped her with the ability to manage client relationships effectively.