Mohamed El Atrous
About Mohamed El Atrous
Mohamed El Atrous is a Junior IT Support Specialist based in Berlin, Germany, with a diverse background in customer service and account management. He has worked for various companies, including sennder and GetYourGuide, and possesses a strong passion for languages, culture, and travel.
Current Role at sennder
Mohamed El Atrous currently serves as a Junior IT Support Specialist at sennder, a position he has held since 2021. In this role, he applies his technical skills to provide support and solutions in a fast-paced environment. His strategic perspective aids in managing multiple tasks efficiently, ensuring that IT operations run smoothly.
Previous Experience at sennder
Mohamed El Atrous has held multiple roles at sennder. He worked as a Senior Associate Account Manager for nine months in 2020, followed by a brief tenure as an Account Operations Manager for two months in 2021. Additionally, he served as a Spot Operations Manager for five months in 2021. His diverse experiences within the company have contributed to his understanding of account management and operational processes.
Customer Service Experience
Prior to his current role, Mohamed El Atrous gained valuable customer service experience at GetYourGuide, where he worked as a Customer Service Representative for two years from 2017 to 2019. He also worked at TIER Mobility as a Customer Support representative for five months in 2019. These roles enhanced his customer-centric approach and reinforced his belief in the importance of excellence in service.
Educational Background
Mohamed El Atrous studied at the Institute für Internationale Kommunikation e.V. (iik) in Berlin, focusing on International and Intercultural Communication from 2016 to 2017. He completed a language course during this time. Earlier, he attended Lycée Pilote de Kairouan, where he studied Technology with a focus on Mechanical Engineering, Electronics, and Electrical systems, achieving his high school diploma from 2012 to 2016.
Passion for Languages and Culture
Mohamed El Atrous possesses a strong passion for languages, culture, and travel. This interest complements his technical skills in IT support, allowing him to engage with diverse clients and colleagues effectively. His background in communication and customer service further enhances his ability to connect with people from various backgrounds.