Tariq Etarrabi
About Tariq Etarrabi
Tariq Etarrabi is an Account Operations Manager at sennder in Paris, where he has improved service quality and customer satisfaction. He holds a Master of Science in International Business from Aix-Marseille Graduate School of Management and has previous experience in sales and logistics.
Work at sennder
Tariq Etarrabi has been serving as an Account Operations Manager at sennder since 2021. His role is based in Paris, Île-de-France, France. In this position, he plays a crucial role in maintaining strong business partnerships with both customers and carriers. He has successfully enhanced the reliability of pickup and delivery information, which has contributed to improved customer satisfaction. Under his management, the quality of service has seen a significant improvement, rising from 80% to 94%. Additionally, he has successfully negotiated price adjustments that resulted in an 8% increase in revenue while maintaining high service quality.
Education and Expertise
Tariq Etarrabi holds a Master of Science (MS) in International Business from the Aix-Marseille Graduate School of Management - IAE, which he completed from 2020 to 2021. Prior to this, he studied at the Ecole Nationale de Commerce et de Gestion de Fès (ENCG FES), where he achieved a Master 2 (M2) in International Business from 2015 to 2020. His educational background provides him with a solid foundation in business principles and practices, which he applies in his current role.
Background
Before joining sennder, Tariq Etarrabi gained valuable experience in various roles. He worked as a Sales Assistant Export at OCP SA for four months in 2020. Additionally, he served as a Sales Assistant at NORTH AFRICA BOTTLING COMPANY (Equatorial Coca-Cola Morocco) for one month in 2018. He also completed an internship as a Logistics Assistant at the Administration des Douanes et Impôts Indirects in 2019 for one month. These roles have contributed to his expertise in sales and logistics.
Achievements
In his role as Account Operations Manager at sennder, Tariq Etarrabi achieved a notable improvement in service quality, increasing it from 80% to 94%. He also successfully negotiated price adjustments that led to an 8% increase in revenue while ensuring high service quality. His efforts in enhancing the reliability of pickup and delivery information have played a significant role in boosting customer satisfaction.