Amanda Silva
About Amanda Silva
Amanda Silva is a Principal Customer Success Coach at Sensei Labs, where she has worked since 2022. She has held various leadership roles in customer success and operations across multiple companies, including Knewin and Zenklub, and has a strong background in engineering and business.
Work at Sensei Labs
Amanda Silva serves as the Principal Customer Success Coach at Sensei Labs, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and success through strategic initiatives. Her work is conducted remotely from Toronto, Ontario, Canada. Amanda's responsibilities include designing frameworks that guide customer interactions and implementing processes that improve operational efficiency.
Previous Experience at Knewin
Prior to her current role, Amanda worked at Knewin as the Chief Customer Officer from 2019 to 2021. During her two years in this position, she operated in a hybrid work environment based in Florianópolis, SC. Her leadership involved overseeing customer success strategies and ensuring client satisfaction.
Career Background in Customer Success
Amanda has a diverse background in customer success and operations. She held the position of Director of Customer Success at Zenklub for five months in 2021-2022. Additionally, she served as Chief Operations Officer at SocialBase from 2017 to 2018, where she managed operational strategies. Her experience also includes roles in digital marketing and publishing management.
Educational Background
Amanda holds a Master of Business Administration with a global focus from Ryerson University, where she studied from 2008 to 2009. She also earned a Master of Science in Electrical Engineering from Pontifícia Universidade Católica do Rio de Janeiro, completing her studies from 2004 to 2006. Earlier, she obtained a Bachelor of Science in Electrical Engineering from Universidade Federal do Pará, studying from 1998 to 2004.
Achievements in Customer Success
Throughout her career, Amanda has developed several frameworks and tools aimed at improving customer success. She designed and implemented a Customer ROI calculator to optimize customer value. Additionally, she led the creation of Enterprise Maturity-Driven Journeys and developed the Buyer Experience Framework and 3D3W Framework, which guide customer interactions and enhance business outcomes.