Rich Prashad
About Rich Prashad
Rich Prashad serves as the Senior Vice President of Customer Success at Sensei Labs, where he leads the Customer Success team in leveraging the Conductor platform to solve complex business challenges for global enterprises.
Current Role at Sensei Labs
Rich Prashad currently serves as the Senior Vice President of Customer Success at Sensei Labs, a position he has held since 2022. In this role, he leads the Customer Success team in leveraging the Conductor platform to tackle complex business challenges faced by global enterprises. His focus is on ensuring that projects are executed efficiently and effectively, aligning cross-discipline, hybrid work teams to maintain synchronization across various initiatives.
Previous Positions at Sensei Labs
Rich Prashad has held multiple roles at Sensei Labs prior to his current position. He worked as the Director of Customer Success from 2018 to 2020, and as the Vice President of Customer Success from 2020 to 2022. Additionally, he served as a Customer Success Coach from 2015 to 2017 and later as a Senior Customer Success Coach for nine months in 2017 to 2018. His progressive career at Sensei Labs reflects his expertise in customer success strategies and team leadership.
Experience at Target
Before joining Sensei Labs, Rich Prashad worked at Target in various analytical roles. He served as a Senior Business Analyst in Merchandise Planning Operations from 2013 to 2015 and as a Merchandise Business Analyst from 2012 to 2013. His experience at Target involved analyzing business operations and contributing to merchandise planning, which provided him with a strong foundation in data-driven decision-making.
Educational Background
Rich Prashad studied at Wilfrid Laurier University, where he earned a Bachelor of Arts degree in Political Science from 2008 to 2012. His educational background has equipped him with analytical skills and a comprehensive understanding of political and social dynamics, which he applies in his professional roles.
Key Focus Areas and Specializations
In his current role, Rich Prashad specializes in creating sustainable impacts for clients through a high-touch partnership approach. He plays a significant role in orchestrating various transformations, including procurement and supply chain optimizations, ESG programs, M&A transactions, and technology deliveries. His expertise is particularly valuable for some of the world's largest companies as they navigate complex business environments.