Ryan Mc Lennan
About Ryan Mc Lennan
Ryan Mc Lennan serves as the Director of Customer Support at Sensei Labs, where he has worked since 2017. He has a background in front-end web development and experience in customer support, along with a history in music performance.
Work at Sensei Labs
Ryan Mc Lennan has been serving as the Director of Customer Support at Sensei Labs since 2017. In this role, he leads the Customer Support team, focusing on building and evolving support capabilities to effectively serve international customers. His tenure at Sensei Labs has been marked by a commitment to enhancing customer experiences and ensuring that support processes are aligned with the needs of a global clientele.
Education and Expertise
Ryan Mc Lennan graduated from Juno College of Technology, completing a super-immersive Front-End Web Development bootcamp. He also studied at HackerYou College of Technology, where he achieved a Bachelor's Degree in Front End Web Development in 2016. Additionally, he holds a Bachelor's Degree in History from Carleton University, which he obtained from 1999 to 2002. This diverse educational background equips him with a blend of technical skills and analytical thinking.
Previous Experience
Before his current role at Sensei Labs, Ryan worked as a Technical Support Agent at Out of the Sandbox from 2016 to 2017. He also gained experience as a Front End Developer at HackerYou for a brief period in 2016. Prior to his career in technology, he worked as an Employment Counsellor while pursuing a career in music, showcasing his adaptability and diverse skill set.
Background in Music
Ryan Mc Lennan has a background in performing music across Canada. This experience has contributed to his adaptability and creativity, particularly in high-pressure situations. His musical background informs his approach to problem-solving and customer interactions, allowing him to navigate challenges with a unique perspective.